Mr. Gipson:

Thank you for redacting my last name and contact information; however, my
first name, middle initial, and department still remain in the signature
block of the letter.  We are a small company, and it would be very easy for
a user to obtain my contact information.  New.net widely publishes its
customer support contact information, and I would rather not have to field
customer service questions.  Please redact my first name, middle initial,
and department.  

As to the other issue you raised, I do not believe I ever referred to the
customer email as a "support inquiry."  Although the customer in question
did not pose any question to New.net, he implied that our software was
responsible for his computer problems.  It is our policy to respond to such
user emails, because the user's implied conclusion is most likely false.  At
any rate, I do not understand why you chose to quibble on this point.

Best regards,
Mark Sonnenklar