Subject: Re: [Fwd: RE: Newnet]
From: "T. R. Gipson" <@cexx.org>
Date: Sun, 11 Apr 2004 00:15:14 -0500
To: Mark Sonnenklar <@new.net>
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Mr. Sonnenklar:

I doubt highly that a user of your products will read certified demand letters from your company with the intention of finding customer-support contacts. Still more doubtful is the notion that such a user will spend his day in the county courthouse digging through records to find your contact information; as this information--nor indeed, any evidence of your connection with the company--does not appear to be available on the New.net web site. Nor does your contact information turn up in a Web search using the information currently available (first name, middle initial, department). Rather, it almost seems as though you are ashamed to be associated with either New.net or the letter that you wrote.

Regarding the "other issue", I figured I would mention it just to see if you would find this upsetting enough to quibble back. Anyway, since I am in a quibbling mood tonight, "I am not a customer support contact for New.net...", together with other references to support contacts, seemed to make the implication. Were I in an even more quibbling mood, however, I would note that forwarding your customers' private mail, including names and email addresses, appears to violate your company's privacy agreements.

Best regards,
T. R. Gipson